Legal

Registration & Refund Policy

Last updated: November 3, 2026

We pour real planning and heart into every class — securing instructors, materials, and space — and spots are limited, so our policy balances fairness to your family with fairness to the kids on our waitlist.

1.Confirming Your Spot

A spot is reserved only once full payment has been received, through our secure online payment provider (or by Interac e-transfer where arranged). Until payment comes through, a class listing doesn’t guarantee a place. We’ll email your confirmation as soon as registration is complete.

2.Cancellations by You

Plans change — we understand. How a cancellation is handled comes down to how much notice you can give us before the class start date:

7+ days before the class start date

Cancel for a full refund (less any non-refundable materials fee listed on the class), or take account credit toward a future class — your choice.

3–6 days before

We’re happy to offer account credit toward a future class, less a 25% administration fee, and any non-refundable materials fee listed on the class. (No cash refund at this stage — your spot has been held and prep is already underway.)

Less than 3 days before, or after the class has begun

We’re no longer able to fill the spot in time, so refunds and credits aren’t available. You’re always welcome to send another eligible child in your registered child’s place — just let us know.

To cancel, email hello@omnischooled.com with your child’s name and the class. We go by the date your request reaches us. Credits are valid for 12 months.

3.Cancellations by OmniSchooled

Once in a while we have to cancel a class ourselves — low enrollment, rough weather, an instructor emergency. If that happens, you’ll receive a full refund or full account credit, whichever you prefer, or you can move your registration to another available session. We’ll give you as much notice as we possibly can.

4.Transfers

You may transfer your registration to another available session of the same class (or another class of equal value) at no charge, as long as you ask 7 or more days before your original start date and space is available. Transfers requested less than 7 days out are at our discretion.

5.Missed Sessions & Make-ups

We aren’t able to refund or credit individual missed sessions, but we’ll always do our best to help your child catch up on what they missed the next time around. If we cancel a session (weather, an instructor absence), we’ll either schedule a make-up or issue a pro-rated credit for that session.

6.Materials Fees

Some classes include a non-refundable materials fee covering supplies we order ahead just for your child — clay, wood, leather, wool, and the like. Once those materials have been prepared, that portion isn’t refundable, no matter when you cancel. Any materials fee is shown clearly on the class listing before you register.

7.Age-Eligible Refunds

If we decline a registration because a child falls outside a class’s stated age range — or if you cancel within a reasonable time of us flagging that mismatch — you’ll receive a full refund.

8.Refund Method & Timing

Approved refunds go back to your original payment method and usually land within 5–10 business days, depending on your bank or card issuer. Interac e-transfer refunds are re-sent to the email you used at registration.

9.Waivers

Some classes — especially those with physical activity like climbing or outdoor exploration — require a signed waiver before your child’s first session. If a waiver has been requested but not returned and your child doesn’t attend, the cancellation timelines above still apply.

10.Governing Law

This Registration & Refund Policy is governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein, and forms part of our Terms of Service.

11.Contact

Questions about registration or refunds? Reach us anytime at hello@omnischooled.com.

See also our Terms of Service and Privacy Policy.

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